A survey conducted by Goldman Sachs revealed that most small businesses in the United States see artificial intelligence as a source of strength rather than a threat. Ninety-four percent of users reported that it has a positive impact on their businesses, and 81% confirmed that it enhances employee performance instead of replacing them.
The survey included around 1,400 small business owners, and its results were reviewed by Yahoo Finance. It showed that 78% of participants feel optimistic about the coming year despite rising costs and challenges in accessing funding, noting that smart automation has helped save time and increase operational efficiency.
Analysts at Goldman Sachs believe that artificial intelligence provides a “clear productivity boost” for small businesses at a time when large companies like Amazon, Walmart, and JPMorgan are trying to enhance profits without increasing staff numbers.
While Goldman Sachs expects artificial intelligence to cause “transitional effects” in the labor market, the survey results indicate that the technology has become a tool for growth rather than replacement.
